Terms & Conditions
We require a 50% deposit to process an order, with a 50% final payment which must be made on delivery. All invoices are to be paid in full on or before the delivery date, unless otherwise agreed. Our drivers are unable to leave the goods on site until the final payment has been made.
The ‘turn-around time’ given does not start until the initial deposit has been paid. All orders are processed on a Wednesday, the manufacture and delivery of the items is usually expected within 14 days (some exceptions apply for certain aluminium products and large glazing). We are able to offer site delivery at a cost of £1.20 per mile from the CT10 postcode, please request this at the time of order.
RETURNS AND CANCELLATIONS POLICY
All of our products are bespoke goods made to order and they are specifically manufactured to your specifications. Orders for bespoke goods cannot be cancelled or changed [once the fabrication has started]. Rhino Aluminium Ltd are not legally obliged to offer refunds on bespoke goods which are delivered as described and are in good condition. We are not responsible for customer generated mistakes, errors or defects including incorrect sizes,styles or other ordering errors. To prevent these errors from happening, please review your order carefully before submitting. Faulty goods will be rectified free of charge. All damaged items and glass defects must be identified at the time of delivery, once the goods have been signed for Rhino Aluminium Ltd will consider the damaged to have occurred at the customers address and therefore not our responsibility. Any problems with any part of your received goods must be reported to us within 7 days of receipt. Please e-mail [email protected] who will contact you in regards to the fault and how we can correct the issue. Once a deposit has been paid to Rhino Aluminium it is not possible to cancel the order without losing a percentage of this deposit – Standard profile colours (Black, White, Grey) cancellations will incur a 20% loss of deposit. Non-Standard colours or Dual Colour profile, which has been ordered with our supplier, will incur a 100% loss of deposit. If the order has gone into fabrication then 100% of the deposit will be lost on all colours.
AFTER SALES CUSTOMER CARE
We at Rhino Aluminium Ltd understand that on occasion issues do arise and problems need to be urgently addressed to ensure that the customer is completely satisfied with their order. Rhino Aluminium do not offer compensation when things go wrong, we correct the problem which we consider to be the responsible thing to do. Rhino Aluminium do not take any responsibility for any financial losses incurred as a result of a delay in the delivery of an order, or costs incurred due to the replacement of glass units or parts of the products ordered. We insist that all of our customers read and agree to our terms and conditions prior to the order confirmation stage, we are happy to refund the customers deposit if they do not agree to these terms. We follow the GGF Quality of Vision guidelines with regards to the glass that we supply to our customers and therefore will only consider complaints about glass to be justified if they fall outside of the guidelines given in this document: GGF Quality of Vision Documentation
Rhino Aluminium accept all debit cards which incur a zero handling fee. Due to the law changing in 2018 with regards to credit card payments we have changed our policy and unfortunately do not currently accept this form of payment.
BACS PAYMENT DETAILS
Bank Details: Sort: 20-17-92 Account Number: 33656675
99 Canterbury Road Whitstable Kent CT5 4HG VAT Registration: 161786487 Limited Company Number: 8368760
Directors: P King / A McCann